Joining KEYS

If a family is experiencing one or more vulnerabilities, as outlined on page titled “Who can join the KEYS Network”, a service provider such as a GP can seek consent to invite the family into the KEYS Network.

Family Plan

Goals for each family member are developed with the family and their Lead Service Provider. Families share their story and develop  their goals through a Family Plan with their Lead Service Provider. The family decide who can see their plan and should only need to tell their story once.

Services are linked

The KEYS Network supports services to work holistically to better meet the needs of the family. A team of professionals will support the family to meet their goals, taking into account their strengths and challenges, assisting families to gain timely access to services that meet their needs. With consent, services can view a family’s goals and plans.

Data is secure and respected

The KEYS Network will be connected through an Information Sharing Solution. This solution will enable the digital capture of information such as referrals and family plans. Information is linked across the KEYS Network and this will be monitored and updated. Information is never captured or shared without the family’s consent. The benefits of this solution include: ​

– Families will only have to share aspects of their story once​
– Real-time data allows for continuous learning and improvement, and ongoing evaluation of impact and outcomes​
– Enhances resources, governance, and workflows (e.g., reduced duplication of services).


KEYS Network

Difficulty navigating and accessing services
Complex funding arrangements between multiple government agencies and service providers results in lack of flexibility for families.
Better collaboration

KEYS will work with service providers to connect families to the services they need, and if there is a funding gap, KEYS will help to address it.

Families fall through the gaps

Families are reaching crisis point due to a lack of information sharing and opportunities for early intervention.

Information Sharing Solution

Accountability and system outcomes are improved through the digital tool for shared Family Planning and data linkage.

Funding for services

Contracting and reporting arrangements between multiple agencies and service providers are complex and difficult.

Joint commissioning and investment approach

Government agencies will adopt a simpler approach to reduce administrative and reporting requirements.

Poor coordination and feedback loops

Currently it is difficult to raise concerns, solve problems collectively and have clear follow-through on issues.

Continuous learning and evaluation

KEYS is taking an iterative approach, where we learn from real experience and use it to improve the Network.